Improving Impact for Your Service Users - Getting it Right the First Time
Improving Impact for Your Service Users - Getting it Right the First Time
Come along to learn how you can plan impactful services and also, how to measure the difference you are making for your service users.
Times are tough for the voluntary and community sector. Service providers need to ensure that services are delivering the outcomes intended for service users, while responding to changing contexts and being able to advocate for adequate funding to meet needs.
In this webinar, the Centre for Effective Services (CES) implementation specialists will introduce you to:
- Tools and techniques to help you plan for successful outcomes
- How to use evidence to measure your impact and tell the story of the difference you are making in your community.
This is a free session for members of The Wheel, but registration is required.
- You can book places for yourself and/or colleagues by clicking the button below.
- This event will take place on Zoom.
- Closed captions can be enabled by participants.
- Please email matthew@wheel.ie if you have any special requirements.
Meet Your Presenters:
Andrew Bray, Senior Project Specialist in Implementation.
With a background in youth justice, Andy has worked in both statutory and voluntary sector organisations where he was involved with service management and service/practice development.
Whilst with CES, Andy has worked with HIQA, Respond and the Irish Prison Service to build capacity in implementation as well as design new services. Andy has a BSc in Social Sciences and Social Policy, an MSc in Restorative Practice and is in the last year of a PhD in criminology.
Dr David Kryl, Director of Implementation
David’s career has revolved around strategy, performance and implementation in complex environments. Before joining CES, David held a dual role as Insight Director at Health Innovation Wessex and Implementation Lead at ARC Wessex, preceded by senior positions at the National Institute for Health Research (England) and RAND Europe. He has also contributed to building science capacity in developing countries both in the private sector, through a biotech start-up, and the United Nations.
David believes that pragmatic, robust implementation can improve public service outcomes and are key to making a positive impact on the lives of people across Ireland and Northern Ireland.
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Feedback from previous attendees
“Very approachable staff who didn't 'talk down' in providing knowledge or guidance.”
(Bolster project lead, 2021)“The trainers are very friendly and skilled in this field. They help relate how the learnings can be applied to working life scenarios.” (anonymous)
“The tools provided will definitely aid the process of change, and allow me to think more thoroughly and with purpose.” (anonymous)