Reports to: Office Manager

Salary Details: available on request

Hours: 5 half days per week: Monday- Friday: 9.30am – 1pm This position is on-site due to the nature of the role. Remote work available on an ad-hoc basis for project work.

Duration of Contract: Permanent, subject to successful completion of a 6-month probation period

Start Date: ASAP

Location: CLM Offices, Northside Civic Centre, Bunratty Road, Coolock, Dublin 17. Some travel may be required.

Application Deadline: The closing date for receipt of applications is 5pm Thursday November 7th 2024.

Proposed Interview Date: Interviews will be held on 13th or 14th November 2024.

About CLM:

Community Law & Mediation (CLM) is a community based, independent law centre and charity providing services nationwide and operating in two locations: Dublin and Limerick. It was founded in 1975 and assists almost 6,000 people/issues annually through its services, which include free legal advice and representation; information and education; and mediation and conflict coaching. CLM also campaigns for law reform, and for the safeguarding of rights already enshrined in law.

In 2021, CLM set up the Centre for Environmental Justice, the first of its kind in Ireland. The Centre aims to empower and equip individuals, community groups and organisations to challenge environmental injustice using the law. This includes representing clients in climate litigation cases. For more information, take a look at our website.

Job Purpose:

The IT Support Administrator will be responsible for providing comprehensive IT support to all users across the organisation, while also analysing data and statistics to feed into various reports. This role reports into the Office Manager and will involve assessing current systems and processes, identifying opportunities for improvement, and incorporating AI and automation solutions to streamline operations and enhance service delivery. The role will also include additional administrative responsibilities, such as Health & Safety (H&S) compliance and managing insurance renewals.

Key Responsibilities:

1. IT Support

· Provide day-to-day IT support to CLM staff, addressing hardware, software, and network issues, liaising were necessary with CLMs IT support company (Nostra) and their Client Management System support helpdesk (Keyhouse).

· Troubleshoot and resolve technical problems in a timely manner.

· Set up and configure IT equipment and systems, ensuring that all tools are functioning optimally.

· Monitor the organisation’s IT infrastructure, ensuring smooth operation and minimal downtime.

· Support for staff on our Client Management System, Keyhouse. Regularly updating templates and updating UDF’s etc.

· Provision of training for new staff for SharePoint and Keyhouse.

2. Process Streamlining

· Analyse and evaluate business processes, identifying areas for improvement in terms of efficiency, effectiveness, and user experience.

3. Administrative Duties

· Prepare monthly statistic reports, pulling information from our Client Management System, Keyhouse.

· Administration duties around Health & Safety (H&S) compliance for all staff.

· Ensure timely completion of insurance renewals and maintain appropriate records.

· Assist in the coordination of company-wide IT policies, including data security and user protocols.

· Maintain data & records in relation to employee leave.

· Work with line manager in relation to budget management and forecasting for IT costs.

· Other admin duties that may be required.

Qualifications and experience:

· A qualification in Information Technology, Computer Science, or a related field.

· Proven experience in an IT support role, including troubleshooting hardware and software issues.

· Strong analytical skills with the ability to assess data, processes, and systems to identify improvement opportunities.

· Excellent problem-solving skills and the ability to work independently and collaboratively.

· Strong communication skills, with the ability to explain technical information to non-technical users.

Desirable experience:

· Awareness of Microsoft Cloud technologies such as Office 365, SharePoint, Intune and Azure.

· Knowledge of Microsoft Windows operating systems and Microsoft Office applications

· Experience with Core Microsoft Products including Active Directory, 365 Exchange, and SharePoint

Personal attributes:

· Be a technology enthusiast who is good with people and enjoys solving problems.

· Be able to work both under direction and on your own initiative, prioritising duties as required.

· Be an approachable and supportive team player, providing technical guidance and help as required.

· Possess a positive approach to work and problem solving.

· Strong organisational and multitasking skills.

· A team player with excellent interpersonal skills.