Job Title: Housing Advisor

Location: Galway

Job Type: Full Time - Monday to Friday

Annual Salary: €34,000 (increasing to €36,000 after probation)

Threshold seeks a dedicated individual to join their team as a

Housing Advisor. This role supports individuals and families at risk of homelessness; you’ll be an essential part of a team that provides advice and advocacy, helping clients find sustainable solutions to their housing challenges.

Key Responsibilities:

• Provide housing advice on options, rights, and responsibilities through various communication platforms, including in-person, phone, email, webchat, and video consultations, with a trauma-informed, person-centred approach.
• Negotiate with landlords, letting agents, and statutory bodies to secure housing solutions, escalating cases as necessary.
• Support clients with cases to the Residential Tenancies Board (RTB) and the Workplace Relations Commission (WRC).
• Build and maintain strong interagency relationships, ensuring clients access all essential services.
• Manage and maintain detailed client records in Threshold’s database, with timely follow-up on caseloads.
• Identify recurring issues to inform Threshold’s policy, research, and advocacy work.
• Stay up-to-date on housing legislation and practices; participate in training and professional development.

Ideal Candidate Profile:

The successful candidate should embody Threshold’s values of social justice, demonstrating empathy and a non-judgmental approach. Key qualifications and skills include:

• A third-level degree in Law, Social Care, Sociology, or Social Policy (QQI-approved), or equivalent experience in housing or a related field.
• Strong interpersonal, communication, and teamwork skills, with the ability to show resilience and empathy in client support.
• Proficiency in writing, IT, research, Excel, report writing, and the application of theory to practice.
• Prior experience in advice, support, and advocacy is advantageous.

Position Details:

• Full-time, permanent role, with a 6-month probationary period.
• Flexible hybrid work arrangements.

If you’re passionate about upholding housing rights, apply now to join Threshold and make a meaningful difference.