Reference: NFHPSW10.2024

Reports to: Head of National Helpline Services

Location: Women’s Aid, 5 Wilton Place, Dublin 2 – Remote working, and office based when required (as per Blend Working Policy)

Hours: Panel Support Worker hours are required for covering annual leave/sick leave/team and reflective practice meetings and/or training. Flexibility of availability is required as the hours are based on our 24 hours roster, 7 days per week, excluding lunch breaks.

Contract: 12-month fixed term temporary contract.

Salary:  Women’s Aid Helpline Panel Support Worker Pay Band – €34,233 – €48,465, commensurate with experience and available budget.

Purpose of the post: To provide support and information to women experiencing abuse in intimate relationships on the Women’s Aid National Freephone Helpline, online Instant Messaging Support Service (IMSS), Text and Email support, and to assist in ensuring maintenance and fulfilment of the responsibilities of the Helpline Service Department.