Supporter Retention Officer
Supporter Retention Officer
Dynamic fundraising professional required to develop and deliver our retention strategy, to motivate and retain our supporters.
Title: | Supporter Retention Officer |
Reporting to: | Individual Giving Manager |
Direct Reports: | None |
Key relationships: | Individual Giving Manager Individual Giving Officer Supporter Care Administrator Digital Officer ICT and Digital Operations Officer Global Sponsorship Team |
Grade: | 2 |
Contract Length: | Permanent |
Brief overview and purpose of role | |
We have an exciting opportunity for a passionate and hardworking Supporter Retention Officer to join our fast-paced Individual Giving Team at Plan International Ireland. We are looking for a dynamic fundraising professional to help develop and deliver our retention strategy, to motivate and retain our supporters. The primary purpose of the role is to deliver regular giving and cash supporter journeys across a multitude of fundraising channels, to both engage donors and maximise lifetime value. You will have a special focus on planning and delivering sponsorship communications in line with Plan Ireland’s retention strategy and that of the Plan International globally. As a Supporter Retention Officer, you will have the ability to deliver high quality supporter journeys whilst providing exceptional service to key internal and external stakeholders. You will need strong communication skills as well as proven project management and relationship management experience. The role sits in the Individual Giving Team, which is at the heart of supporter recruitment and engagement for one-off and regular giving, with a specialism in child sponsorship. If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
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About Plan International Ireland | |
Plan International Ireland is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. We work at local, national, and international level across over 75 countries to influence governments to tackle the root causes of child poverty and to create a more equal world for girls. We work with communities to advance education, advocate for an end to FGM and child marriage, amplify girls’ and women’s voices and much more. During emergencies, we save lives and ease suffering by providing cash/vouchers, shelter and sanitation, while also creating safe spaces to protect and keep children in school.
Established in 2003, Plan International Ireland influences and supports Plan International’s work worldwide. Plan International Ireland has been certified as one of Ireland’s Best Workplaces each year since 2020.
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Key roles and responsibilities | |
Strategy and Planning
Execution
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Person specification | |
Skills and Experience:
Essential:
Desired:
Personal Attributes:
The successful applicant will:
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Salary and benefits | |
Plan International Ireland operates a salary scale, as well as a broad range of employee benefits.
This role is graded as a Level 2 within our salary scale, with an expected range of between €30,000 and €36,000. Placement on the scale will be dependent on level of experience and fit within the role.
In addition to salary, Plan International Ireland provides a number of employee benefits, some of which include:
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Location | |
The Plan International Ireland office is located on Harrington Street, Dublin 8 (across from Brother Hubbard’s). We are just a stone’s throw away from the bustling and busy Camden Street area, with its many coffee shops, bars, restaurants, and much more! Our nearest LUAS stop is Harcourt Street.
As an employee you will also be able to sign up to the Bike-to-Work scheme, or the TaxSaver scheme for DART, LUAS, and Dublin bus users. | |
Work Permit | |
Please note that applicants must have a valid work permit at the time of applying to enable them to work in Ireland. | |
Safeguarding | |
Plan International is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants, and other organisational representatives.
Any candidate offered a job with us will be expected to sign our Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. Specific roles may require police/Garda vetting. | |
To apply Send your CV and a Cover Letter explaining why you believe you are suitable for this role. Closing date 6th August 2024. | |
This document is not intended to be an exhaustive job description - it serves only as an overview of the role. |