Key Duties/Overview of Areas of Responsibility

⦁ To provide comprehensive administrative support of our management team such as proofreading, creation of reports, co-ordination of appointments, provision of statistics and taking minutes at team meetings.

⦁ Providing administrative support to Project teams and Working Groups.

⦁ To update and maintain administrative systems and databases, specifically Salesforce CRM and Microsoft Office 365 platforms.

⦁ To operate and maintain an asset management system.

⦁ Arranging appointments and meetings.

⦁ Planning and organising administrative tasks and activities with the required efficiency and effectiveness.

Competencies

⦁ Planning and organising of activities and resources.
⦁ Plans and organises activities and necessary resources efficiently and effectively.
⦁ Understands the importance of time management and in particular how this translates to organising workload.
⦁ Always maintains a professional level of performance.
⦁ Participates in appropriate training as required.

Professional Development and Standards in the Service

⦁ Demonstrates sufficient administrative skills to meet the specific needs of the post.
⦁ Ensures that all records and technical data are up to date and available if required.
⦁ Continuous contribution to quality and efficiency initiatives.

Integrity & Decision Making

⦁ Holds an appropriate and effective set of professional values and behaviours.
⦁ Makes decisions in a well-judged, logical and timely manner.

Service Delivery & Initiative

⦁ Maintains the trust and confidence in their work and information involved in their work.
⦁ Takes initiative to move administration tasks forward to completion.

Building and Maintaining Working Relationships

⦁ Forms strong positive working relationships across the organisation.
⦁ Demonstrates a supportive and reciprocating work style including strong empathy with service users.
⦁ Works appropriately with all stakeholders.

Team Working

⦁ Works in collaboration with the other members of the team in the planning and delivery of the administration function.
⦁ Attends and actively contributes to relevant meetings.
⦁ Participates in training and developmental opportunities as identified and agreed.

Person Specification

Essential:

⦁ Excellent inter-personal and communication skills. Must be able to write and speak English to a high standard.

⦁ IT skills that include Word, Excel, PowerPoint, Zoom Meeting & Webinar Management, Microsoft Teams, Databases and Microsoft Outlook including Calendar Management.

⦁ Previous administrative and relevant work experience.

⦁ Previous experience in a remote or hybrid position.

⦁ Ability to work on own initiative and as part of a team.

⦁ Enthusiastic, flexible, adaptable, diplomatic and open to change.

⦁ With attention to detail be able to process and distribute information quickly and efficiently.

⦁ Excellent time management and organisational skills.

Desirable:

⦁ Previous experience of working in a not-for-profit organisation.

⦁ Excellent knowledge of computer packages and online platforms.

⦁ Knowledge of event planning and accounts.