Who We Are

Irish Hospice Foundation (IHF) is a national charity that addresses dying, death and bereavement in Ireland. Our vision is an Ireland where people facing end of life or bereavement, and those who care for them, are provided with the care and support that they need. 

Through advocacy and education, and the provision of services such as Nurses for Night Care and the Bereavement Support Line and our national programmes such as Hospice Friendly Hospitals, Dying Well at Home and Caru – Supporting Care & Compassion at End of Life in Nursing Homes, Adult Bereavement Programme and Irish Childhood Bereavement Network, IHF works to ensure that every person in Ireland can die and grieve well, whatever their age and wherever the place. 

IHF prioritises the following values: 

1. We work towards better end-of-life and bereavement care for all. We recruit experienced and compassionate staff who are driven to help us deliver on our vision and mission.
2. We value all staff, and will treat them with fairness, respect and dignity at all times. We aim to be a preferred workplace through our staff policies, benefits and employee initiatives.
3. Our staff are valued for their knowledge, skills, talents, flexibility, commitment and the creativity they bring to the organisation.
4. We aim to develop and maintain an environment that promotes a cohesive, inclusive and diverse organisation, affirming the inherent worth of all individuals and underscoring the importance of teamwork, trust and open communications.

About the Role

Job Purpose: This role will provide administrative support to the national Bereavement Development Programme, which includes the National Grief Awareness campaign, National Bereavement Forum, annual bereavement development grant; supporting the Local Bereavement Network Programme; and managing the Learning Management System. 

Salary:  €15,415 - €18,135 (20hr contract) depending on experience

   €28,518 - €33,551 (FTE)

Contract Type: Permanent Part-Time (20 hours, preferably over 5 days a week). 

Job Location: Our offices are based on Nassau St., Dublin 2. We have a hybrid work model in place (a minimum requirement of 2 days a week in the office). 

Reporting to: Bereavement Development Manager

Responsibilities:

• Maintaining records of Bereavement Development Programme activities, including inputting of evaluation data and compilation of reports.
• Maintain monthly and quarterly metrics for senior management reporting.
• Managing the contact list for national bereavement service database in line with GDPR processes.
• Support with the set-up and delivery of webinars and meetings (virtual and in person) for the Bereavement Development Programme.
• Responding to, and following up, of enquiries relation to the Bereavement Development Programmes.
• Schedule partnership meetings, take minutes.
• Support and attend bereavement events as required.
• Be the main contact for the Irish Hospice Foundation with the LMS Platform provider, specifically: 
  • User Management: Administer the LMS by adding, updating, and managing user accounts, ensuring appropriate access and permissions.
  • Content Management: Upload, organize, and maintain course materials, including videos, documents, and assessments, ensuring they are easily accessible and up-to-date.
  • Technical Support: Provide first-line support for users experiencing issues with the LMS, including troubleshooting login problems, resolving access issues, and guiding users on system functionality.
  • Report Generation: Generate and distribute reports on course completion, user activity, and other key metrics, ensuring stakeholders have the necessary data for decision-making.

Any other tasks as may be assigned by the manager or designated person. 

Qualifications and Experience

IHF is open to applications from candidates who have experience in most but not all of the following areas. The successful candidate will be supported through their induction to increase their knowledge and ability to deliver on the responsibilities outlined here. Further training and ongoing support will be available.

Essential: 

• Minimum of two years' experience in a similar role.
• Excellent organisational, administration and data management skills. 
• Excellent attention to detail.
• Enthusiastic, warm friendly manner. 
• Strong empathetic and interpersonal skills.
• Strong communication skills and ability to respond to a small busy team. 
• Proven ability to multi-task, be self-directed and manage time effectively.
• Good working knowledge of Zoom, MS Office and MS Teams.
• Ability to work on own initiative. 
• Technical Proficiency: Comfortable using IT systems, with the ability to quickly learn and navigate our Learning Management System

Desirable: 

• Experience of the charity sector. 
• A working knowledge or experience with a Learning Platform System/Wordpress.     
• Knowledge and experience of a Customer Relationship Management (CRM). 

The above Job Specification is not intended to be a comprehensive list of all duties involved, and, consequently, the post holder may be required to perform other duties as appropriate to the post that may be assigned to them from time to time and to contribute to the development of the post while in office.

Benefits Include