Join Cork Simon Community and Make a Difference

Cork Simon Community stands in solidarity with men and women experiencing homelessness in Cork, offering critical housing and support as they work toward independent living. We are motivated by a deep commitment to social justice and are dedicated to creating a society free from homelessness.

Our work is grounded in six core values: Community, Diversity, Social Justice, Voluntarism, Commitment to Care, and Inclusion. These principles guide everything we do and shape the compassionate, respectful environment we provide for both our supporters and staff.

About the Regular Giving Officer Role

A member of the Regular Giving and Donor Services Team, within the Fundraising Team, the Regular Giving Officer is the dedicated contact for Cork Simon and South East Simon’s Regular Givers providing them with an excellent donor experience.  Regular Givers donate to Cork Simon on a monthly basis by different methods; standing order, direct debit credit/debit card.  

The Regular Giving Officer will manage and process monthly donations, and maintain excellent records of same.  The Regular Giving Officer will provide excellent donor care by sending welcome packs and acknowledging change requests as appropriate.  The Regular Giving Officer will be the first point of contact for these donors, responding to any queries they have by phone, email or in person in the fundraising office. The Regular Giving Officer will implement the donor journeys for different segments of Regular Givers. 

About the candidate

This role would suit a strong administrator with great relationship building and customer service skills; someone who will be comfortable processing monthly donations and handling donor’s banking information; someone who can work in a busy environment without compromising on attention to detail and numerical accuracy. 

The candidate should be a good communicator and enjoy speaking to donors, a good phone manner is essential. They should enjoy working on their own and also enjoy working as part of a team. The role also requires someone who is comfortable working to KPIs.

The candidate must have a minimum of two year’s experience in one or more of the following areas would be suitable for this role, fundraising, customer service, administration.  The successful candidate will have excellent customer service, organisational, attention to detail, and IT skills.  They will have initiative and a sense of ownership over their work. They will be able to prioritise, be flexible, manage a varied and changing workload without compromising on quality or accuracy. 

The successful candidate will be supported through their induction to increase their knowledge and ability to deliver on the responsibilities outlined here. Further training and ongoing support will be available.

What we offer:

• A flexible working environment
• Five weeks’ annual leave
• 35 hour working week
• Time off in lieu (TOIL) system in place
• Pension Scheme membership
• Excellent peer support
• A positive and welcoming environment
• Excellent training opportunities
• Realistic milestones with a clear process for achieving them
• Autonomy to manage own workload

Your Role as a Regular Giving Officer

Cork Simon Community is currently seeking a motivated and detail-oriented individual to join our Fundraising Team as a Regular Giving Officer. This role focuses on providing excellent donor care for our Regular Givers, ensuring they have a positive experience while supporting Cork Simon’s mission through their monthly contributions. The Regular Giving Officer will be the first point of contact for Regular Givers, responding to their queries in a timely and appropriate manner.  The Regular Giving Officer will deliver excellent donor care and carry out related administrative activities to the highest standards.

This is an exciting opportunity to contribute to the vital work of Cork Simon while developing your career in donor care and fundraising administration.

Some Key Responsibilities:

• Donor Care: Provide outstanding support to Regular Givers, responding to queries via phone, email, or in person in a timely manner.
• Donor Journey Implementation: Tailor communications and engagement to different segments of Regular Givers, ensuring a positive and personalised donor experience.
• Donation Processing: Manage and process monthly donations through various methods, including standing order, direct debit and credit card, with precision and confidentiality.
• Record Maintenance: Maintain accurate and secure financial records of Regular Givers using Cork Simon’s CRM.
• Compliance: Ensure compliance with GDPR, the Charities Act, and Cork Simon’s financial regulations when processing donations and managing data.

Ideal Candidate Profile:

• Experience: Minimum of 2 years’ experience in fundraising, customer service, or administration. Experience handling financial details and bank account information is a plus.
• Donor Care Skills: Excellent relationship-building and communication skills, with a proven ability to provide excellent customer service.
• Attention to Detail: A strong focus on accuracy and numerical precision when processing donations and maintaining records.
• IT Skills: Proficiency in CRM systems, with experience in Salesforce being desirable.
• Organisational Skills: Excellent time management, with the ability to manage multiple tasks and meet deadlines in a busy environment.
• Team Player: Ability to work independently while also contributing to the success of the wider fundraising team.
• Flexibility: Adaptability to changing priorities and manage a busy workload.