Key Responsibilities: 

- Collaborate as part of the CBC Team

- Conduct one-to-one assessments, key working, and support planning for service users

- Liaise with relevant stakeholders, including individuals, groups, communities, health, and other providers

- Facilitate group activities and workshops as required

- Prioritise the service user’s needs in all activities

Day-to-day Responsibilities:

1. Provide internal and occasional external support to service users

2. Offer key working support and maintain records using Salesforce CMS

3. Enhance the design, development, delivery, and evaluation of workshops and services

4. Handle requests for information via e-mail, telephone, and one-to-one interactions, keeping accurate records

5. Accompany service users to appointments as necessary if planned and required

6. Supervise events and trips

7. Attend team and staff meetings, and participate in supervision

8. Maintain accurate statistics and records of interventions using Salesforce CMS

9. Work closely with survivors of instutions other project staff, family members, and agencies

10. Supervise the Centre in a Health and Safety capacity during service users' presence

Qualifications and Experience

- A Level 7 Degree in social care or equivalent in a related field is essential

- Minimum of two years of experience in trauma, abuse, addiction, mental health, social care, and/or homelessness

- Proficiency in administration duties, including record-keeping with Salesforce CMS

- Experience in group facilitation

- Expertise in case management/key working/care planning process and implementation

- Experience working with external stakeholders and agencies within the voluntary and statutory sectors

Knowledge

- Understanding of person-centered holistic approaches promoting inclusion, social justice, and community integration

- Knowledge of harm reduction principles and issues in providing services in a voluntary agency setting

- Familiarity with key working, case management, and crisis intervention

- Awareness of the history and impact of institutional abuse in Ireland

Skills and Ability

- Strong communication and interpersonal skills at all levels

- Clear understanding of professional boundaries

- Proven organisational and planning skills with the ability to prioritise needs and objectives

- Ability to establish and develop effective key working and case management relationships with clients

- Competence in facilitating case conferences and groups

- Ability to establish and utilise external networks effectively

- Effective advocacy skills for service users

- Initiative, sound decision-making skills, and ability to assess service users’ needs

- Ability to respond calmly in emergencies and handle challenging and stressful situations professionally

Attitude

- Enthusiastic and committed to high standards of service provision

- Team player with a consultative working approach

- Friendly, approachable, and flexible with a “can do” attitude

- Committed to supervision, training, and development

- Dedicated to promoting equal status and ensuring the health and safety of others

- Holistic and empowering approach to working with service users

- Open to feedback from service users, colleagues, and management