OTC management course: Managing Service Quality & Safeguarding
This course has been specifically designed for people working in the non-profit, human services sector. It is a short CPD course that forms the basis for complying with HIQA requirements around possessing an appropriate management qualification if managing person centred services.
Its delivered online with substantial learner supports throughout the short 6 week delivery timeframe.
Students will boost their skills and confidence levels whilst reducing stress levels!
What will you learn?
After successfully completing the course you should be able to:
- Define and discuss the concept of quality in human services and non-profit organisations and explain why customer expectations are so important
- Describe how approaches to quality have evolved and identify the difference between a quality service and a quality system
- Discuss the work of two key theorists of quality management – W. Edwards Deming and Philip B. Crosby
- Understand the role of effective leadership and good people management skills in quality management
- Identify the main elements of Total Quality Management (TQM)
- Explain the concept of “kaizen”, a Japanese term referring to continuous improvement
- Discuss the factors determining quality systems in human services and non-profit organisations
- Identify and critically discuss a variety of quality models and frameworks that can be used productively by human services and non-profit organisations
- Relate safeguarding to the provision of service quality
Online application deadline: February 6th.
All course details can be found HERE
It is delivered online by the OTC, an independent third level college with over 30 years experience in the third sector. Chat to Conor today about why it will benefit your management practices in the field. 0860756580. Or you can email Conor at cmurray@opentrainingcollege.com and find answers to questions you may have. We look forward to hearing from you!