Title: Legal Secretary/Receptionist 

Employer: Mercy Law Resource Centre (MLRC)

Location: Mercy Law Resource Centre, 25 Cork Street, Dublin 8                                                

Reports to: Solicitor in Charge – MLRC

Working Hours: Full time 9.30am - 5.30pm Mon- Fri

Start Date: Immediate

Duration: Two-year contract with six-month probation period. 

This key role involves managing our helpline, providing administrative support on legal cases, and overseeing day-to-day office operations. The role presents a rewarding opportunity to make a positive impact on the lives of others. The ideal candidate will be proactive, organised, and committed to our aims of promoting access to justice, and ensuring all persons are treated with respect and compassion.

Key Responsibilities

Office and Administrative Management

• Open and close the office daily
• Manage incoming phone calls, log queries, and make follow-up calls as needed
• Schedule and coordinate legal clinic appointments (in-person and remote)
• Maintain office supplies and liaise with service providers
• Book meeting rooms and arrange hospitality for meetings
• Monitor the general inbox and redirect emails appropriately
• Post and log outgoing correspondence

Legal and Case Support

• Open, close, and archive legal files in accordance with data protection legislation
• File and deliver documents to the Four Courts and other relevant bodies
• Maintain accurate client and advice databases
• Compile statistical reports on helpline queries, legal advice sessions, and other service data
• Provide administrative support for legal casework as needed
• Take minutes at internal and occasional external meetings
• Assist with other administrative tasks as required
• Provide onboarding training and support for new staff, interns, and volunteers

Person Specification

Essential

• Strong administrative and organisational skills
• Proven experience in office management
• Excellent IT skills, particularly in MS Office and case management systems
• Strong interpersonal and communication skills with an ability to work with compassion, empathy and respect for clients and service users
• Experience developing and implementing systems and procedures
• Ability to work independently and as part of a team

Desirable

• Relevant third-level qualification and/or legal secretarial certification
• Experience in the community/voluntary or human rights/social justice sectors
• Experience in relevant IT functions, eg, CRM systems.

Terms & Conditions

This is a two-year contract position with a six-month probationary period.
Salary will be commensurate with experience.