New management training microcredential qualification for non profits

Microcredentials are gaining popularity all the time because they are seen as delivering distinct skills that help people build their repertoire of professional skills that enhances their work practices and also enhances their CV. People see them as building blocks that can quickly form a substantial body of expertise.

Upskilling in this 2-module microcredential course meets the need for:

- suitably qualified managers within the Human Services sector

- a learning environment where their tutors can impart their own frontline knowledge

- managers and aspiring managers, as students, can discuss real world issues with their peers

The learning objectives of the first module, Key Management Skills, are to:

• Identify and discuss key issues in managing staff.
• Explain productive ways to manage the relationship with their manager.
• Relate the characteristics of group development and group dynamics to their own team.
• Discuss how they manage for increased motivation to improve performance, including Supervision.
• Give examples of the common causes of conflict in human services.
• Outline strategies for dealing with conflict.
• Explain the employment legislative background and approaches to the design of a staff roster.

The learning objectives of the second module, Managing Service Quality & Safeguarding, are to:

• Define quality and explain how service quality relates to customer expectations in human services.
• Differentiate between a quality service and a quality system.
• Identify the key elements of a quality system.
• Evaluate the key factors involved in implementing a quality system in a human service.
• Discuss the role of the frontline manager in creating a safeguarding culture.
• Relate how safeguarding contributes to quality service provision.
• Discuss the key areas where today’s human service manager should audit to ensure quality service delivery.

The course delivery offers students:

- Online course materials that are produced in a house style that is geared towards adult learners

- flexible schedules with only two online workshops to attend

- world class elearning hub with an Articulate based user-friendly learning experience

Fees:

The OTC is now offering a special price of only €599 instead of the previous price of €790 for this HIQA compliant microcredential course. Students may request an invoice if their employer is funding the course.

Course Entry Requirements:

To apply you must be either 23 years of age when you apply, or have successfully completed a Leaving Certificate/QQI/FET Level 5 Certificate.

All applicants must be currently working in the human services, community or not for profit environment for at least 10 hours a week and need to be able to apply their learning to an appropriate work setting.

International applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS cert and a score of at least 6.0).

All course information can be accessed HERE

Applying:

Past pupils (within the last 6 years) who are already on our system can contact the office and ask to be moved to the relevant course within our student database system. They can then pay for the next course over the phone without needing to make a full online application again. These students may be asked to affix a Personal Statement and an Employer Verification form. Students will be advised during the application process.

Click this link and choose Apply Online black button. Then choose the CPD courses area option from the first drop down option. You can then choose the ‘Human Services Manager Skills cert – 20-1-25’ course from the second drop down menu option.

Input your details within a 15 minute time limit. Please ignore the Second level education request and the References request.

Input personal details into our system, add your supporting documents to your application, and proceed to pay the once-off non-refundable €599 course fee (if you are being funded by your employer, then ignore the payment page -  we can send an invoice).

You will need to attach photographs of your supporting documents so please have them ready before you start your application. They are:

• Copy of your photo ID (drivers licence or passport photo page)
• Completed Employer Verification form (template attached)
• Completed one-page Personal Statement (template attached)

Please also have your PPS number ready to input. Please be advised that there is a 15 minute time limit to complete your application.

Please do not hesitate to contact me if you have any questions.

Regards, Conor  (0860756580 or cmurray@opentrainingcollege.com)