Manager – Community Services Programme 

Purpose of the Job, Key Tasks and Areas of Responsibility

Reporting to the Board (Trustees) of ‘Bundoran Community Centre,’ the duties of the Manager will include but will not be limited to:

• Developing Bundoran Community Centre as a community asset that is intended to benefit both the local community and visitors to the popular seaside town.
• Network & collaborate with other Social Enterprises, Funders and Support Groups to develop and improve services for the Bundoran Community Centre and the local community.
• Increasing usage of the community facility, user numbers, user groups, visitor numbers and footfall through multi-channel customer engagement sales and marketing activities.
• Managing the day to day running of the facility, coordinating bookings, the shared usage of different rooms at the facility, accommodating the needs of different user groups.
• Developing income generation opportunities for Bundoran Community Centre as a Social Enterprise (Charity) that is committed to the ongoing operation, upkeep, and development of the facility. 
• Applying for and securing public funding in support of the Trustees (Board of Director) local and community development plans, priorities and objectives.
• Developing a range of community and public interest programmes, services, training and activities that operate from the community centre.
• The routine upkeep, maintenance and development of the facility to include operational oversight of planned facilities repairs and on-going capital re-development works.
• Developing and organising an annual series of fundraising activities and events that support the Trustees (the Boards) charitable objectives.
• Managing all aspects of the organisation’s finances, including the income and expenditure of the centre, accounting for public funding in line with funder and audit guidelines.
• Managing and monitoring all aspects of the health, safety and welfare of facility users, volunteers, staff and visitors.
• Working with a broad range of partners, funders, local community groups to support local and community development and regeneration within Bundoran town and the local area. 
• Managing a team of staff funded through different Government funded programmes and schemes in line with relevant guidelines and in partnership with various agencies i.e. CSP, CE, TUS, DEASP, and RSS.
• Coordinating an annual work programme and service plan in consultation with the Trustees (the Board) of ‘Bundoran Community Centre’ and reporting on a regular basis to the Board. 
• Other duties in support of the effective operation and development of ‘Bundoran Community Centre’ as requested by the Trustees (the Board).

Person Specification

Essential criteria

• Previous experience in the Management and Development of a community facility, a social enterprise, a business.
• Skilled in the area of user and customer engagement, visitor management and in creating an inclusive and welcoming user environment. 
• Experience of supervising and supporting a team of staff working to different rotas, shift patterns and within different roles.
• Experience of income generation, sales, of planning and organising community activities and events to include fundraising events and/or exhibitions.
• Experience of financial management and reporting in an organisation involving different stakeholders.
• A flexible approach to working to different rotas and shift patterns (to include evenings, weekend and seasonal work) in line with the operational needs of a community centre and visitor attraction.
• Excellent communication and interpersonal skills, including effective and professional verbal and written communication and presentation abilities as well as confident personal interaction.
• Can undertake a variety of frontline roles/tasks in support of the needs of a community social enterprise – liaising with users, welcoming visitors, providing tours, facilities maintenance. 
• A knowledge of the Community Services Programme (CSP) and other local development community programmes and services.
• Full Clean Driving Licence & access to a form of transport for business use.

Desirable criteria

• Experience of marketing and/or digital marketing
• Experience of capital re-development of community facilities.
• Experience of applying for, securing and managing public funding.
• Experience of coordinating community programmes and services.
• Experience of best-practice in urban regeneration, community and local development.
• A knowledge of the Community Services Programme (CSP) and other local development community programmes and services.